Self-Service Password Reset & Helpdesk Identity Verification

Helpdesk Security.
Simplified. Secured.
Proven at Scale.

MyPass delivers cloud-hosted password reset, identity verification, and helpdesk security — reducing service desk load by up to 30% while eliminating social engineering attacks.

Trusted by 242,710+ licensed users across 13 organisations in 6 industries — from 400-seat SMEs to 105,000-user enterprise deployments.

242,710+
Licensed users across Africa
13
Public referenced organisations
6+
Industries served
10+
Years serving Africa

The MyPass Platform

Everything your team needs to stay secure

A complete suite of password and identity tools, built for enterprise environments and deployable in days — not months.

🔑
Self-Service Password Reset
Empower users to securely reset passwords across AD, SAP, Oracle, IBM, and more — without calling the helpdesk. Up to 30% of helpdesk calls, eliminated.
Learn more →
🛡
Identity Verification Manager
Multi-stage verification for helpdesk agents. Stop social engineering and vishing attacks before they compromise your organisation.
Learn more →
🎧
Helpdesk Module
Guided support workflows for teams without AD permissions — every action audited, every support channel covered.
Learn more →
🔄
Password Synchronization
One password change, every system updated. Propagate credentials across AD, SAP, Oracle, and IBM mainframes in real time — zero user disruption.
Learn more →
🔒
Password Filter for AD
Block weak, common, and breached passwords at the point of creation. Enforce custom policy rules across your Active Directory, self-service and quick support channels.
Learn more →
🏢
Managed Service Provider
A multi-tenant management platform for enterprise MSPs. Support all clients from one console — with team-based access control, central authentication, and quick customer navigation.
Learn more →

Self-Service Password Reset

Stop paying the helpdesk to reset passwords

Up to 30% of all service desk calls are password resets — a completely avoidable cost. MyPass SSPR gives users the tools to securely reset their own credentials, from any device, at any time.

  • Multi-factor authentication — Push, SMS OTP, TOTP, Smart Cards, Q&A
  • Enterprise system support — AD, EntraID, SAP, Oracle, IBM, Google
  • 30+ languages — Full multilingual support for diverse workforces
  • Remote reset — Works from any device, even before Windows login
Explore SSPR
Self-service reset flow
User locked out
Portal, mobile, or Windows login screen — no VPN needed
↓ authenticates
MFA verification
Push · OTP · TOTP · Smart card · Q&A
↓ resets once
Password reset & synced
AD · SAP · Oracle · IBM · 95+ systems — instantly
No ticket. No agent. No wait. ~90 seconds

Identity Verification Manager

Your helpdesk is a social engineering target

69% of IT departments have experienced phone-based spear phishing. IVM gives helpdesk agents a structured, multi-stage verification process that stops impersonators before they gain access.

  • Dynamic contextual verification — geolocation, workstation, time-of-access
  • Multiple verification types — personal, company, contextual, dynamic
  • Full audit trail — every verification step logged and reportable
  • ITSM integration — ServiceNow, Zendesk, Jira, ManageEngine and more
Explore IVM
Helpdesk verification — agent view
Caller claims: thandi.m@company.co.za VERIFYING
Push notification to registered device ✓ Confirmed
Last 4 digits of asset tag ✓ Matched
HR record cross-check ✓ Matched
Threshold met — reset permitted LOGGED TO TICKET

Our Technology Foundation

Built on 18 years of partnership with FastPassCorp

MyPass Cloud is built on FastPassCorp — a globally recognised leader in identity security and self-service password management. Our 18-year partnership means you get world-class technology, delivered and supported locally in Africa, in local currency.

  • Global technology, local delivery — African support team, local currency invoicing
  • Unlimited consulting included — no hidden implementation fees
  • Cloud-hosted & multi-tenant — dedicated or shared deployment options
  • Proven at scale — trusted by 242,710+ licensed users across the African continent
Global technology · Local delivery
Technology
FastPassCorp platform
Globally recognised identity security — independently penetration tested
↓ delivered by
Delivery & Support
MyPass — hosted & supported in Africa
Azure South Africa · local currency · unlimited consulting
18
years partnered
242k+
licensed users
10+
years in Africa

Integrations

Works with your existing stack

MyPass connects to the enterprise systems you already run — no rip and replace required.

DirectoryActive Directory DirectoryMicrosoft Entra ID ERPSAP S/4HANA ERPSAP ECC ERPOracle E-Business Suite MainframeIBM z/OS MainframeIBM iSeries (AS/400) ITSMServiceNow ITSMJira Service Management ITSMManageEngine DirectoryActive Directory DirectoryMicrosoft Entra ID ERPSAP S/4HANA ERPSAP ECC ERPOracle E-Business Suite MainframeIBM z/OS MainframeIBM iSeries (AS/400) ITSMServiceNow ITSMJira Service Management ITSMManageEngine DirectoryActive Directory DirectoryMicrosoft Entra ID ERPSAP S/4HANA ERPSAP ECC ERPOracle E-Business Suite MainframeIBM z/OS MainframeIBM iSeries (AS/400) ITSMServiceNow ITSMJira Service Management ITSMManageEngine DirectoryActive Directory DirectoryMicrosoft Entra ID ERPSAP S/4HANA ERPSAP ECC ERPOracle E-Business Suite MainframeIBM z/OS MainframeIBM iSeries (AS/400) ITSMServiceNow ITSMJira Service Management ITSMManageEngine
ITSMIvanti ITSMTOPdesk ITSMBMC Remedy ITSMHaloITSM MFAOkta MFADuo Security MFARSA SecurID MFATOTP / FIDO2 MFASmart Cards CloudGoogle Workspace CloudMicrosoft 365 ITSMIvanti ITSMTOPdesk ITSMBMC Remedy ITSMHaloITSM MFAOkta MFADuo Security MFARSA SecurID MFATOTP / FIDO2 MFASmart Cards CloudGoogle Workspace CloudMicrosoft 365 ITSMIvanti ITSMTOPdesk ITSMBMC Remedy ITSMHaloITSM MFAOkta MFADuo Security MFARSA SecurID MFATOTP / FIDO2 MFASmart Cards CloudGoogle Workspace CloudMicrosoft 365 ITSMIvanti ITSMTOPdesk ITSMBMC Remedy ITSMHaloITSM MFAOkta MFADuo Security MFARSA SecurID MFATOTP / FIDO2 MFASmart Cards CloudGoogle Workspace CloudMicrosoft 365

Customer Stories

What our clients say

"MyPass has made self-service password resets incredibly easy for our team, reducing frustration and downtime. The solution scales effortlessly with our growing business, ensuring a seamless experience as we expand. The team has been fantastic — always ready to assist, whether it's support or customising the platform to match our brand."

GT
G. Tlhoaele
Nando's

Trusted by

Organisations that rely on MyPass

Sasol
SAA
Nando's
Curro
AIG
BCX
King Price
RAF
Homechoice
Bell Equipment
Sasol
SAA
Nando's
Curro
AIG
BCX
King Price
RAF
Homechoice
Bell Equipment
Sasol
SAA
Nando's
Curro
AIG
BCX
King Price
RAF
Homechoice
Bell Equipment
Sasol
SAA
Nando's
Curro
AIG
BCX
King Price
RAF
Homechoice
Bell Equipment
Pinnacle Colleges
PenBev
Crawford Schools
Rosebank College
Trinity House
Cardinal
Abbots College
Vega College
Porcupine Union
Pinnacle Colleges
PenBev
Crawford Schools
Rosebank College
Trinity House
Cardinal
Abbots College
Vega College
Porcupine Union
Pinnacle Colleges
PenBev
Crawford Schools
Rosebank College
Trinity House
Cardinal
Abbots College
Vega College
Porcupine Union
Pinnacle Colleges
PenBev
Crawford Schools
Rosebank College
Trinity House
Cardinal
Abbots College
Vega College
Porcupine Union

Ready to secure your helpdesk?

Book a personalised demo and see how MyPass fits into your environment. Most proof-of-concept deployments launch within one day.